Frequently asked questions

How long does shipping take?

Orders are processed within 1–3 business days.

U.S. delivery typically takes 7–12 business days, depending on your location.

International shipping may take 10–20 business days.

What is your return policy?


We offer a 14-day money-back guarantee.

If your item is damaged, defective, or not what you expected, contact us within 14 days and we’ll replace it or issue a refund.

Can I cancel my order?

You can cancel your order within 12 hours of placing it.

After that, your order may already be processing, but message us and we’ll try our best to help.

What do I do if my item arrives damaged?


Please take a photo of the damaged product and email us at:

pawlution.store@gmail.com

We will send a free replacement right away.

Do you ship internationally?

Yes! We ship to most countries worldwide.

Shipping times vary depending on your location.

Do you offer tracking?

Yes. Every order includes free tracking.

Your tracking number will be emailed to you as soon as your order ships.

Are your products safe for pets?

Absolutely. Every product we sell is made with pet-safe, non-toxic materials and tested for quality. Your pet’s safety is our top priority.

How do I contact customer support?


You can reach us anytime at:

pawlution.store@gmail.com

We typically reply within 24 hours.